Return of faulty Merchandise from Mainland Spain and the Balearic Islands
The GUARANTEE of Tarjetas Spain S.L.:
All the articles offered in our web are endorsed by commercial guarantees.
We offer the highest quality and the best guarantee is our permanent commitment to high standards.
If in spite of all our care in offering the maximum quality and control in our deliveries, you were affected by any of the cases mentioned below, you will be able to make the corresponding claim after sending an email to Tarjetas Spain S.L. to obtain the authorisation for it.
INCOMPLETE ORDER: When you receive your order and there are any shortages due to a picking error in the warehouse, please do the following:
Send us an email with the following details: Invoice number and the article/s missing. In this case we will either replace the missing article/s or refund the cost. The customer has five (5) working days to contact us from receipt of delivery. The cost to send you the missing article/s would be paid for by Tarjetas Spain S.L.
FAULTY OR DAMAGED ARTICLES: If any article of your order is faulty when received either because of a manufacturing problem or if it was damaged in transit, you have five (5) working days from receipt of the order to either claim the right of a refund or be sent a replacement. If UPS deliver any damaged boxes this must be put in writing at the time of delivery to the delivery driver. Follow the instructions in the STANDARD PROCEDURE for Mainland Spain & the Balearic Islands.
For other destinations follow the shipping procedure. We will inform you of what to do along with the authorisation for the return of the merchandise.
DELIVERY OF A WRONG ORDER: In this case Tarjetas Spain S.L. will arrange for the collection of said order and pay the transport costs. The customer has five (5) working days to contact us from receipt of delivery.
OTHER REASONS: If when receiving your order you are not entirely satisfied with any of the articles, you have a maximum of five (5) working days, from the receipt of the order to contact us to have the right to return the merchandise. The article/s will only be accepted for a refund if it/they are in perfect condition and are in its original packaging.
In this case the customer will pay the transport costs.
In all cases Tarjetas Spain S.L. after inspecting the returned merchandise will proceed with the refund of the costs of the articles according to the details mentioned in Standard Procedure.
STANDARD PROCEDURE: To make any returns to Tarjetas Spain S.L. from Mainland Spain & the Balearic Islands follow the following steps:
1. Contact us: Send us an email detailing the reason for the return and the invoice number to obtain our authorisation.
2. Condition of the merchandise: It is always a condition that the merchandise returned to Tarjetas Spain S.L. is in perfect condition (apart from when it is a manufacturing defect or because of damage in transit) and it is in its original packaging.
3. Documents: When returning merchandise include in the same packet a photocopy of the original invoice.
4. Procedure: After receiving our authorisation for the return of the merchandise we will email you a UPS waybill to stick to the outside of the packet. We will contact UPS to arrange collection. UPS will collect the packet from you within 24 hours.
5. Receipt and payment: After receiving the merchandise in our warehouse and confirmation of the condition, we will proceed with sending a another one or if the client wants we will refund the price of the article as on the invoice
A) By means of credit card: When payment has been made by a credit card we will refund the monies to the same. We will send you a refund note and a copy of the payment to your credit card.
B) Bank account refund: If the order was paid for through a bank account, then we refund the said amount to the same account. We will send you a refund note and a copy of the payment to your bank account.
If you have any doubts about any of the above then consult us by email before proceeding with a return of merchandise.